frequently asked questions
my name is Van, the founder and the only person running this brand. My goal is to create products that make life easier for makeup artists. One important thing prior to interacting OR SHOPPING with me is that I am direct, sarcastic, and don’t sugarcoat. if this isn’t your style, There are many other brands for you BUT I WILL NOT BE ONE OF THEM.
1. where can i Shop in person?
NYC: 315 West 39th STreet (Appointment only)
LA: Nigel Beauty Emporium | Frends Beauty
NYC: Manhattan Wardrobe Supply
London: Tilt Makeup
2. Do you ship Worldwide?
Yes, the minimum is $150 (before shipping). At checkout, select your country to see the shipping rate. Customs fees aren’t included; they are determined by your country and must be paid to the shipping carrier before they release your package. To save on shipping, consider ordering with other local artists.
3. Do you offer refunds or exchanges?
No. If something arrives damaged, I’ll replace it (DM me photos and a video within 48 hours of receiving your order).
4. Do you offer pro discounT?
This is a small buisness and everyone who shops with me are pros
5. Can i pickup my order in NYC?
Yes, select “Pickup” in checkout
6. Can you help me condense my kit?
7. Do you offer vendor wholesale?
Yes, send an inqury here
8. My Products broke, is there a WARRANTY?
I aim to create durable items, but anything can break if not treated carefully. As a small business, I can’t replace every broken item without risking my business. Please read the product descriptions carefully before buying and follow all instructions that come with your products.
9. When will i RECEIVE my order?
Stated in your order CONFIRMATION email.
10. Have Kit Related Questions?
-AKC Artist facebook group “ARTIST KIT COMPANY COMMUNITY”
-Need a virtual 1-on-1 help with your kit? Book a Virtual consultation
11. What is the best way to contact AKC directly?