frequently asked questions

1. where Do i Shop AKC?

This website

NYC | AKC Creative Studio

LA | Nigel Beauty Emporium

2. Do you ship internationally?

Yes, The Minimum must exceed $200; otherwise, the order will be canceled.

In checkout, select your country to see the shipping cost ($35-$85 excluding customs fees). Custom/import fee will be determined by your country and the amount must be paid to the carrier before they release your package. shop with other artists in your area to split the cost.

3. Do you offer Pro Discount or PR?

No.

4. Do you offer any refunds or exchanges? 

no refunds or exchanges. If something arrives damaged, i’ll replace it (DM me photos/videos within 48hrs of receiving your order).

5. How do I track my order? 

When you place an order, you will immediately receive a confirmation email. Once your order ships, you will receive a second email with the tracking info. set up text updates on USPS.COM or UPS.

6. When Will i RECEIVE my order?

4-7 business days for domestic | 2 weeks for international.

7. Can I shop in person? 

Yes, The studio is located in NYC, Click here for more info.

8. Can i pickup my order?

At check out, select “Pickup”. once order is placed, Text 9294441721 your order #, date & time you like to pickup.

9. Can you help me condense my kit?

Yes, Click here for all the available services.

10. Do you offer vendor wholesale?

Submit an inquiry here for details.

11. Have Questions & Need help?

1. join the AKC facebook group “ARTIST KIT COMPANY COMMUNITY”

2. Need help with your kit, or NAVIGATING through the industry. book a Virtual consultation

12. What is the best way to contact AKC directly?

Instagram @artistkitcompany & Contact Page

Disclaimer

it’s your responsibility to take good care of your tools, no matter how strong or durable a product is made, if you treat it poorly, it will break, and that is on you. If something arrives damaged/broken, reach out to me the moment you open your package, not 1 year later. Condensing your kit is just the first step, taking good care of it is the key.