FREQUENTLY ASKED QUESTIONS

  • Yes, we ship worldwide. The Shipping costs are calculated at checkout based on your location. International customers are responsible for any customs duties, taxes, or import fees charged by their country. These fees are not included in your order total and are outside of our control.

    To get an estimate of duties and taxes, use the instructions below. Copy the paragraph below into Chatgpt and adjust the underlined area accordingly.

    “ I'm receiving a shipment from NYC to Your country via UPS Expedited. The total product cost is $$$, and the shipping cost is $$. The product HTS code is 93926909, mainly plastic makeup palette that contain no makeup inside. Can you estimate the additional import fees i may need to pay? Provide a clear breakdown. ”

  • Orders are usually processed within 2–3 business days.

    After your order ships:

    • USA : 2–5 business days

    • International: 10–14 business days

    For example: A US order may take approximately 4-8 business days total including processing.

    For express delivery, send a request to hello@akccreativestudio.com prior to placing the order and we can provide you with a quote.

    • Wait 2–3 business days. Packages are sometimes scanned as delivered early.

    • Check with neighbors, your building's mailroom, or management.

    • Check with us that the shipping address on your order is correct.

    • If you still can't find it, contact the carrier first to open a delivery investigation.

    • If you need help, email us at hello@akccreativestudio.com with your order number.

  • All sales are final. We do not accept returns, exchanges, or cancellations. Please review the product descriptions, photos, and dimensions carefully before ordering.

    Received a damaged item? Email hello@akccreativestudio.com within 48 hours of delivery with your order number and photos of the damage. We will take care of it.

  • We don't currently offer a pro discount. However, you can trade in new and unused makeup for credit to use towards your purchase. Makeup For Credit

  • Yes. Select “Pickup” at checkout and follow the instructions.

    Pickup address: 315 West 39th Street #800, NY NY 10018

  • Become a Vendor

  • Condensing Services

  • Our products are designed for professional use, but damage can occur from normal wear and tear, frequent use, improper handling, storage, or accidents. We are not responsible for products that break, crack, scratch, or become damaged after delivery, including damage that occurs weeks, months, or years after purchase. Please review all the user instructions that arrive with each product. They can also be found on the website under each product’s description.

    If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damage and we will take care of it.

  • Beginner’s Guide To Repressing

    Virtual Repressing Lesson

  • Palette Cover Replacement

  • Facebook group (9.6K Members): The AKC Community

    Virtual Consultation: Virtual Services

    Contact: Send a message