FREQUENTLY ASKED QUESTIONS
1. WHERE CAN I SHOP?
DIRECTLY ON THIS WEBSITE OR in-person at our Studio in Nyc (by appointment only)
Our vendors: view list
2. DO YOU SHIP worldwide?
Yes, The minimum order is $150 before The shipping cost. The Shipping Cost will appear at checkout once you select your country. customers are responsible for all duties and taxes imposed by your country. if you would like an estimate, follow the steps below.
1. Go to Chatgpt
2. copy the paragraph below into Chatgpt and adjust the underlined area accordingly.
I'm receiving a shipment from NYC to Your country via UPS Expedited. The total product cost is $$$ , and the shipping cost is $$ . The product HTS code is 93926909, mainly plastic makeup palette that contain no makeup inside. Can you estimate the additional import fees i may need to pay? Provide a thorought The breakdown.
3. CAN I RETURN OR EXCHANGE ITEMS?
No returns or exchanges. If any item arrives damaged, please send clear photos and a video within 48 hours of delivery via Instagram, and I’ll take care of it.
4. DO YOU OFFER A PRO DISCOUNT?
Not at this moment.
5. CAN I PICKUP MY ORDER?
Yes, select “Pickup” at checkout
Pickup location: 315 West 39th Street #800, NY NY 10018
6. CAN YOU HELP ME CONDENSE MY KIT?
Yes, learn more here
7. Can i become a vendor?
Yes, Learn more here.
8. What if my product breaks?
Products can break over time or with mishandled. read all the instructions that comes with your items and take care of your stuff. For questions about products or kits, join THe AKC Community.
9. WHEN WILL I GET MY ORDER?
Orders usually go out within 2-3 business days. For deliveries within the USA, allow an additional 3-5 business days after your order ships. For international orders, allow 7-14 business days.. You will receive a second email with tracking details once your order has shipped.
10. MY SHIPMENT Marked “Delivered” but NEVER ARRIVEd, WHAT SHOULD I DO?
-ALlow 2-3 additional days. Sometimes carriers show “delivered” early.
-Email Hello@akccreativestudio.com with the order # and confirm the mailing address used.
-Check with your neighbors to see if it was delivered to them ACCIDENTALLY.
-IF you live in a complex building, speak to your landlord to check their cameras.
-Visit your local USPS, ask for a postmaster and provide with the tracking number to investigate..
-Once you tried all the above, we can file a claim for you with the carrier.
11. Can you REpairs old Palettes if the lids are scratched/broken?
Yes, learn more here Repair services
12. Where can i learn about repressing?
Visit this link | “BEGINNER’S GUIDE TO REPRESSING”
13. HAVE KIT RELATED QUESTIONS?
Join the Facebook Group | The AKC Community
Prefer a 1-on-1 help? Virtual Services