FREQUENTLY ASKED QUESTIONS

1. WHERE CAN I SHOP?

this website (i Ship worldwide)

AKC Creative Studio in NYC (By appointment only)

Our vendors: view list

2. DO YOU SHIP INTERNATIONAL?

We ship worldwide. The minimum order is $150 (before The shipping cost). Shipping rates are calculated at checkout, Just select your country to view the exact price.. Customs and import fees vary by country and are your responsibility upon the shipment’s arrival at your local custom office. To cut down cost, we recommend Teamming up with local artists to share shipping and customs fees.

if you would like a rough estimate on custom costs, FOllow these steps

1. Go to Chatgpt

2. copy the follow prompt into Chatgpt and adjust the highlighted parts accordingly

“I'm receiving a shipment from New York City to (Your country) via UPS Expedited. The invoice is (Your order Amount) and the product HTS code is 93926909 (include a brief description of the products you ordered). Can you estimate the import duties, VAT, and any UPS fees I might need to pay?"

3. CAN I RETURN OR EXCHANGE ITEMS?

This is a small company, we do not offer return or exchange. if an item is damaged during transit. send clear photos and a video within 48 hours of delivery via Instagram DM and i will take care of it. .

4. DO YOU OFFER A PRO DISCOUNT?

We don’t offer a pro discount at this time. However, if you leave an honest Google review and DM a screenshot, you’ll receive $10 off your second order. (Review here)

5. CAN I PICKUP MY ORDER?

Yes, select “Pickup” at checkout and follow the instructions

Pickup location: 315 West 39th Street #800, NY NY 10018

6. CAN YOU HELP ME CONDENSE MY KIT?

Yes, Click here for more details

7. DO YOU OFFER WHOLESALE?

Yes, Learn more here.

8. What if my product breaks?

There is no warranty. Items can break if mishandled or over time. Please read all instructions and handle with care. Need help troubleshooting? join the Facebook group, THe AKC Community.

9. WHEN WILL I GET MY ORDER?

Orders will go out within 2-3 business days. For deliveries within the USA, allow an additional 3-5 business days after your order ships. For international orders, allow 7-14 business days.. You will receive a second email with tracking details once your order has shipped.

10. MY SHIPMENT NEVER ARRIVE, WHAT SHOULD I DO?

Once your order is marked “delivered,” contact USPS (USA) or UPS (International) directly. Double-check your address at checkout. Keep me updated via Instagram DM.

11. Can you REpairs old Palettes if the lids are scratched/broken?

Yes, check out Repair services

12. HAVE KIT RELATED QUESTIONS?

Join the Facebook Group | The AKC Community

Prefer a 1-on-1 help? Virtual Services